Compliant with the Swiss nFADP (1 September 2023) and the European GDPR.
1. Introduction & data controller
Héloïse Miermon ("we", "our practice") attaches particular importance to the protection of your personal data. This policy explains what data we collect, for what purpose, and what your rights are.
It complies with the Swiss Federal Act on Data Protection (nFADP), in force in Switzerland since 1 September 2023, as well as with the European General Data Protection Regulation (GDPR) for European visitors.
Data controller: Héloïse Miermon, 76 rue de Lausanne, 1202 Geneva, Switzerland, cranio@heloisemiermon.ch.
2. What data do we collect?
Via the contact form
Name
Email address
Phone number (optional)
Reason for contact
Message content
Via the newsletter
First name
Email address
Via Onedoc appointment booking
Appointment booking is managed by Onedoc (a Swiss platform), which has its own privacy policy, available at onedoc.ch.
Via gift voucher payment
Payment is processed by our provider Stripe. We do not store any banking data on this site.
Audience measurement
This site does not use any audience-measurement tool or tracking cookie (no Google Analytics, Matomo, Plausible or advertising tracker). No browsing data is collected for statistical purposes.
3. Why do we collect this data?
Purpose
Legal basis
Retention
Responding to contact requests
Consent / legitimate interest
3 years after the last exchange
Sending the newsletter
Explicit consent
Until unsubscription
Managing appointments (Onedoc)
Performance of the care contract
Legal retention periods for care records (10 years in Switzerland)
Processing gift voucher payments
Performance of the contract
Swiss accounting obligations (10 years)
Improving the site (analytics)
Legitimate interest / consent
13 months maximum
4. Data sharing
Your data is never sold or rented to third parties. It may be shared with:
Onedoc, for appointment management
Our host, for the technical storage of the site
Our newsletter provider,
Our payment provider,
Elfsight (Elfsight LLC), to display the Instagram feed on the site
The competent authorities, only upon legal request
All our providers are based in Switzerland or the European Union and comply with the nFADP and GDPR standards.
5. Your rights
In accordance with the nFADP and the GDPR, you have the following rights:
Right of access
Obtain confirmation that your data is being processed, and receive a copy of it.
Right to rectification
Request the correction of inaccurate or incomplete data.
Right to erasure
Request the deletion of your data, within the limits of our legal obligations (notably care records).
Right to restriction of processing
Request that we temporarily suspend the use of certain data.
Right to portability
Receive your data in a structured, readable format.
Right to object
Object to processing for reasons relating to your particular situation.
Right to withdraw your consent
At any time, for processing based on consent (notably the newsletter).
To exercise these rights, contact us at cranio@heloisemiermon.ch. We undertake to respond within 30 days maximum.
Our site uses cookies to make the site work (essential technical cookies, no consent required) and to measure audience anonymously (measurement cookies, consent required). On your first visit, a banner lets you accept, refuse or customise non-essential cookies. You can change your preferences at any time via the "Manage cookies" link at the bottom of the page.
Embedded third-party content (Instagram feed)
The home page and the Media page display the practice's Instagram feed via the third-party service Elfsight (Elfsight LLC). Displaying this feed loads content from Elfsight's and Instagram/Meta's servers, which may set cookies and process technical data (IP address, browser type). For more information, see the privacy policies of Elfsight and Meta/Instagram.
Data security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration or disclosure. Communications with the site are encrypted via HTTPS (SSL). The practice map (Google Maps) only loads at your explicit request, with a click.
Therapeutic confidentiality
As a therapist, I am bound by professional confidentiality regarding all information shared in the context of sessions. This information is never used for commercial purposes and is only shared with your explicit consent (for example, for a testimonial on the site).
7. Complaints & amendments
If you believe your rights are not being respected, you may lodge a complaint with:
In Switzerland: the Federal Data Protection and Information Commissioner (FDPIC), edoeb.admin.ch
In the EU: your national data protection authority
We reserve the right to amend this policy. Any change will be published on this page, with a note of the update date.